Returns & Exchanges
Thank you for choosing MCW Carpetbags. We truly value every customer and take pride in the craftsmanship of our products. Your satisfaction matters to us, and we want you to feel confident with every purchase.
If you are not completely satisfied, we are happy to accept returns or exchanges of eligible items for a full refund or exchange, in accordance with the policy below.
Eligibility
We accept returns and exchanges on items that are unused, unworn, and in original condition within:
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30 days of delivery for U.S. orders
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30 days of delivery for international orders
Please note:
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Made-to-order, customized, and personalized items are final sale unless there is a verified workmanship issue.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Custom or personalized orders
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Items marked “Final Sale”
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Used, worn, or damaged items (not due to manufacturing defect)
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Items that have been altered in any way
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Gift-with-purchase items
Return Shipping
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U.S. Orders: We offer a complimentary prepaid return shipping label for eligible returns requested within 30 days of delivery.
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International Orders: Customers are responsible for return shipping costs.
We recommend using a trackable and insured shipping method for all international returns, as we cannot issue refunds for lost return shipments.
Exchanges
If you would like to request an exchange:
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Email us at info@mcwhandmade.com with your order number.
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We will confirm eligibility and provide return instructions.
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Once your item is received and inspected, your exchange will be processed promptly.
Workmanship Issues
We stand behind the quality of our handmade products.
If your item arrives with a craftsmanship defect or manufacturing issue, please contact us within 3 days of delivery with clear photos. We will prioritize resolving the issue as quickly as possible.
Refunds
Once your return is received and inspected, your refund will be issued to your original payment method.
Please allow 3–5 business days for the refund to be processed after approval.
Need Help?
We are always happy to assist you.