FAQ
General
How can I contact a You?
Our customer service representatives are available 24 hours a day to answer your questions at (626) 965-8282 or by email at sales@angelinaspalace.com.
Do I need to have an account to order?
Yes, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
How do I check the status of my order?
We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order. You can track your order here. You may also call us at (626) 965-8282 or by email at sales@angelinaspalace.com.
When will I be charged?
Your credit card will be charged as soon as the order ships from our warehouse to your shipping address. If you have multiple items in your order, you will only be charged when each item ships.
What forms of payment do you accept?
We accept payment via PayPal and the following credit cards: Visa, MasterCard, American Express, Discover Card. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
Is my credit card information safe?
The website uses secure server software over a Secure Socket Layer (SSL) line to protect credit card information. All personal and credit card information is encrypted so that that it cannot be read as it travels to an ordering system. Once it is received, it is stored in a location not accessible via the Internet.
Can I use several discount codes in one order?
Unfortunately, promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
Will I Be Charged With Customs And Taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
SHIPPING & RETURN
When can I expect my order to arrive?
You will receive an email when your order ships. After your order ships, it will arrive at the shipping address within 3 to 7 business days. Please note that in some rare occurrences, the delivery timeframe could be extended. Business days are Monday through Friday, excluding the U.S. federal holidays.
Can I pick up at the store?
In-Store Pickup is available free of charge. If you choose this option upon checkout you will receive notification if the item is available immediately at the store. If it is not, it will be shipped from the warehouse to the store and will be available within 3 business days.
How can I return the items?
You may return any full-price item provided the product is not used or worn in any way within 30 days of the date on your receipt. Sale items may only be exchanged for another item or a store credit. All monogrammed or personalized items are final sale. The company reserves the right to refuse return of any merchandise that does not meet these return requirements at the companies’ sole discretion.
Can I return gifts?
Gifts may be returned in exchange for another item or a gift certificate for the purchase amount to the recipient.
Is my order eligible for free shipping?
All items are eligible for free standard shipping (3-7 business day). You may need to pay additional fees to choose faster shipping methods.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What do I do if my item(s) arrived damaged or defective?
The company stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact a customer service representative at (626) 965-8282 or by email at sales@angelinaspalace.com., available 24 hours a day.
How long will it take to receive a refund on a returned order?
Returns to the company are processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. There are no refunds on sale items. We will deduct $10 from your order refund for return postage when using the postage-paid return label. If you pay the return postage yourself, you will not be charged a fee. The $10 fee does not apply to exchanges. By using our postage-paid return label, you can track the status of your return shipment at UPS.com. Please note, unless the return is the result of an error on our part, the original shipping charges incurred at the time of purchase are non-refundable.