Shipping & Return

When can I expect my order to arrive?

You will receive an email when your order ships. After your order ships, it will arrive at the shipping address within 3 to 7 business days. Please note that in some rare occurrences, the delivery timeframe could be extended. Business days are Monday through Friday, excluding the U.S. federal holidays.

How can I return the items?

You may return any full-price item provided the product is not used or worn in any way within 30 days of the date on your receipt. Sale items may only be exchanged for another item or a store credit. All monogrammed or personalized items are final sale. The company reserves the right to refuse return of any merchandise that does not meet these return requirements at the companies’ sole discretion.

Can I return gifts?

Gifts may be returned in exchange for another item or a gift certificate for the purchase amount to the recipient.

Is my order eligible for free shipping?

All items are eligible for free standard shipping (3-7 business day). You may need to pay additional fees to choose faster shipping methods.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What do I do if my item(s) arrived damaged or defective?

The company stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact a customer service representative at (626) 965-8282 or by email at sales@angelinaspalace.com., available 24 hours a day.

How long will it take to receive a refund on a returned order?

Returns to the company are processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. There are no refunds on sale items. We will deduct $10 from your order refund for return postage when using the postage-paid return label. If you pay the return postage yourself, you will not be charged a fee. The $10 fee does not apply to exchanges. By using our postage-paid return label, you can track the status of your return shipment at UPS.com. Please note, unless the return is the result of an error on our part, the original shipping charges incurred at the time of purchase are non-refundable.